The Silver Wheel Art Card

Payments

Payment through Paypal and credit/debit card

Shipping from United Kingdom

**IMPORTANT ** PLEASE EXPECT SOME POSTAL DELAYS DUE TO COVID 19**

All orders are sent from the UK and can be shipped worldwide.

-OVERSEAS SHIPPING OPTIONS -

Option 1 - Royal Mail International Standard Service ~

Standard International shipping doesn't have tracking but is generally a good reliable shipping option as it is rare to experiance any problems with this service other than it can occasionally suffer from delays and orders may take longer than the estimated time to arrive (please note delays are more common and longer at the moment due to the virus)

In the rare event your parcel doesn't arrive please contact me after 25* working days from dispatch date (* please note I have increased this to 35 working days at the moment due to the virus) after this date I can either refund your order for you (not including shipping costs) or send you a replacement order using an upgraded tracked service.

Please note you will be charged an additional shipping fee for replacement orders. (I will work this out from the cost of sending the replacement order on a tracked service minus the postage you have already paid)

Option 2- Royal Mail International Tracked & Signed

A fully tracked service, it's very rare to have any problems with this service but it still can suffer delays especially at busy times such as Christmas.

Please use the tracking link on your order to follow your parcels progress, please don't hesitate to contact me if you have any problems with the tracking

*** IMPORTANT NOTICE ABOUT OVERSEAS ORDERS ***

PLEASE ALLOW PLENTY OF TIME FOR OVERSEAS ORDERS TO ARRIVE AS THE INTERNATIONAL SHIPPING CAN OCCASIONALLY TAKE LONGER THAN THE ESTIMATED 6 -9 WORKING DAYS
Orders sent outside of the UK usually arrive within 5 to 10 working days from posting but due to the nature of international shipping there can on rare occasions be longer delays, especially at busy such as Christmas.

***ORDERS TO THE US CAN OCCASIONALLY TAKE UP TO 4 WEEKS TO ARRIVE***

***ORDERS TO CANADA CAN OCCASIONALLY TAKE UP TO 6 WEEKS TO ARRIVE***

***********

UK SHIPPING -
I send most items by Royal Mail 1st class post and they should arrive within 2 - 3 days from posting.
Please contact me if your order has still not arrived within 7 days of receiving the dispatched notification.

Some of my items are sent by 2nd class mail to keep the shipping cost down (there is an option at checkout to upgrade to 1st class post on these items if needed)

Additional Shipping info-

Please check each item for my processing times before ordering as this can change from time to time depending on how busy I am and whether the order is ready to ship or needs to be made up for you, I try to get orders dispatched as soon as possible but as a lot of my orders are handmade at busy times there can be delays, I always try to reflect this in my processing times.

Most original artwork will be sent by either Parcelforce48, DPD courier service or Hermes signed and tracked depending on location, small original art pieces will be sent by Royal mail signed for.

World-wide orders should arrive within 5-20 days. Orders to countries in South America can take up to 28 working days to arrive. Unfortunately, during busy holiday seasons or extreme weather events there may be postal delays.

Please be aware that some orders may be delayed at Customs and some overseas orders can incur a customs charge which unfortunately I can't cover for you.

Additional

Please note some of my handmade items natural variations can occur from product to product differing slightly from the listing photos in some cases (that's the beauty of handmade!) Of course if your not happy for any reason just let me know :)

The colours of the prints can differ slightly in real life depending on your computer screen settings, I quality check every item before I post but please email me if your not happy about anything once you have received your item and I will be happy to discuss with you

Privacy

Privacy Policy

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order such as a personalised card, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

~ as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
~ when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
~ if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
~ as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (Royal Mail, Hermes etc. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Kate Monkman, am the data controller of your personal information. If you have any questions or concerns, you may contact me at freerangefaeries@yahoo.co.uk. Alternately, you may mail me at:

Kate Monkman, Bryn Awel, Bethel, Bala, Gwynedd, LL23 7LB